Missing Avatar fetch after update.

[xXSTrikeXx]

Hey,

after updating to v3.0.0 my profile avatar isnt fetching from the server. I think its only after upgrading to the new version and not for new app registrations. Im using Huawei Y6 2017.

[tobiasKaminsky]

Which server version do you use?
Do I understand you correctly that with an upgraded app (2.x -> 3.0) it is working, whereas a freshly installed app does not get the avatar?

[xXSTrikeXx]

No. Exatcly inversely. I updated from v2.X android to 3.0.X and server to v13. And after that my profile account hasnt got any image. On friends mobile phone (Android 4, Galaxy S3 Neo) it is working, but he DOESN´T use an own avatar. There is only the standard avaratar with the first letter of his name. I tested new accounts adding to the app and it is working on my device.

[tobiasKaminsky]

@xXSTrikeXx on the drawer, what is the name before the "@"?
Does this match the username in user list when logged in as admin?

[xXSTrikeXx]

The name before "@" is the same as the login name. It´s my name "Timo".

If I understand your 2nd question correctly its the same name as the name when editing users in the web ;)

Edit to complete last observation:
#2203 (comment)
After back adding the test account none avatar is showing up.
@tobiasKaminsky Question: Could be the Cache on the Server responsible for this behavior? Because I turned it yesterday off to test other stuff :D

[tobiasKaminsky]

Strange...
The default avatar (Letter with color) can also be generated on device as a fallback, so this does not mean anything.
Can you create us a test account, test if the problem occurs also there and if so send the credentials to android at nextcloud dot com with a reference to this issue?

[xXSTrikeXx]

Done. 👍

[xXSTrikeXx]

Updating Libraries (3.0.2) don't resolve the problem. I'm the only one who have this behavior? When this is the case I will reinstall the app and close the issue ;)

[AndyScherzinger]

Never had the issue strangely you don't see any avatar,not even a fallback. That is extremely strange...

[tobiasKaminsky]

@xXSTrikeXx thanks for your email with test credentials.
For me it worked without a problem:

• first letter T on green background
• changing avatar on web ui
• waiting a bit
• new avatar on drawer

As you said in your email, I'll provide you some test credentials on my server.

[xXSTrikeXx]

@tobiasKaminsky I deinstalled the app and reinstalled. Do I have to delete all old files before reinstalling it? Because I become the same behavior after a while after reinstalling the app.

I can confirm that an upgraded app does not load any custom avatar. Neither in the head of the sidebar nor in the account settings of the app. Clearing the app cache does not solve the issue.

[xXSTrikeXx]

@xraMsamohT Thanks for confirming this bug. I already reinstalled without clearing the cache.
Which device do you use?

FYI on Talk the Avatar is displayed correct!

@xXSTrikeXx Galaxy Note 4 with stock Android 6.0.1.

Nextcloud 12.0.5
Android app 2.x -> 3.0.0 ... 3.0.3