[Bug]: Cannot log-in to OpenSign account #940
Description
Issue Description
Created yesterday and today 2 documents for e-signing and shared by email through the portal (free account). However, 1 email did not arrive at recipient. Today, tried to log-in to my OpenSign account, however it says invalid userid or password. Tried to reset the password by filling in my email address, but did not receive any emails from OpenSign to reset my password.
My question: is there an issue with OpenSign server/ emails, as none of those are being received by myself (account holder) or my recipients (for e-signing documents)?
Expected Behavior
I expect that I can normally sign into my account (which was the case in the last few weeks)
Current Behavior
I cannot sign-in, nor receiving emails from OpenSign to reset my password. Also my recipients did not receive emails from OpenSign for e-signing documents
Steps to reproduce
homepage of portal to log-in. There is where it already fails.
Screenshots of the issue(optional)
None
Operating System [e.g. MacOS Sonoma 14.1, Windows 11]
Windows 10
What browsers are you seeing the problem on?
Chrome, Microsoft Edge
What version of OpenSign™ are you seeing this issue on? [e.g. 1.0.6]
cannot see on homepage OpenSign
What environment are you seeing the problem on?
Production (app.opensignlabs.com)
Please check the boxes that apply to this issue report.
- I have searched the existing issues & discussions to make sure that this is not a duplicate.
Code of Conduct
- I agree to follow this project's Code of Conduct
- I have searched the existing issues & discussions to make sure that this is not a duplicate.