Unable to upgrade to Github Copilot Pro

[ACE3E3]

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GitHub Feature Area

Copilot

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Hi,

I want to upgrade my copilot to the Pro version but when I go for it and enter my card details it gives says access is given to you and then when I refresh it just disappears and goes back to the Free version again. I want to upgrade to Pro version fast but can't. Please revert back so i can use github copilot pro.

Thanks

[Marjuk06]

Copilot Access Loop Issue — How to Fix

This “loop” behavior (where access is briefly granted but then reverts to Free) usually occurs due to one of the following reasons:

• Payment authorization succeeds, but final capture fails silently
  (often caused by bank fraud protection or card restrictions)
• A browser cache/cookie issue causing UI desynchronization

Follow the steps below to resolve it.

---

1. Check the Actual Billing Status

Do not rely only on the Copilot page UI. Verify the real billing status:

Path:
Settings > Billing and licensing > Payment information

Check Copilot’s status carefully:

• Pending → Payment not fully processed yet
• Failed → Transaction was blocked

If it says Failed:

• Your bank may be blocking the charge because GitHub is a US-based merchant
• Contact your bank and request approval for international transactions

📘 Reference:

• GitHub Billing Documentation
  https://docs.github.com/en/billing

---

2. Fix Browser Cache / Cookie Loop

Sometimes the subscription is active, but the UI is stuck.

Steps:

1. Log out of GitHub completely
2. Clear browser cache and cookies (specifically for github.com)
3. Open an Incognito / Private window
4. Log back in
5. Visit:
   https://github.com/settings/copilot

📘 Reference:

• GitHub UI Troubleshooting
  https://docs.github.com/en/get-started/using-github/troubleshooting-connectivity-problems

---

3. Verify Payment Method Type

GitHub may reject certain cards.

Make sure:

• The card is not prepaid
• The card supports recurring monthly subscriptions
• There is sufficient balance

📘 Reference:

• GitHub Accepted Payment Methods
  https://docs.github.com/en/billing/managing-billing-for-your-github-account/about-billing-for-github-accounts

---

4. Contact GitHub Support (If Issue Persists)

If:

• Your bank confirms the charge went through
• But Copilot access is still missing

This indicates an account synchronization error.

What to do:

1. Go to GitHub Support
   https://support.github.com
2. Select: Billing → Copilot
3. Attach:
   • Screenshot of the “Access Granted” message (if available), or
   • Bank statement showing the pending/processed charge

📘 Reference:

• GitHub Support Portal
  https://support.github.com

---

✅ Summary:
Most cases are caused by bank authorization or browser cache issues.
Following the steps above resolves the problem in the majority of cases.

[ACE3E3]

I don't see any on the first option, I don't see a transaction being made, there's no pending nor failed on the payment information tab. 2. I tried on another system and it gave me the same issue so it's not about the Browser Cache as well, my payment method is good and card is not blocked as well. I can't find the github support thread for billing on the https://support.github.com/ link as well.